Find out what Facilities is, how it works and tips for choosing the best services for your company!
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What does Facilities mean?
First of all, we need to answer the most basic question. After all, what do facilities mean?
Facilities are outsourced services with specialized professionals. These services are generally related to everyday life.
In other words, they are daily services that make life easier for companies because they don’t need to create an in-house team for that task. For example, imagine that you manage a condominium and need people to take care of the site’s security.
This way, you only need to hire a service company where they will have specialized professionals for routine tasks.
What is Facility?
Based on the previous topic, you already know what a facility is. These are day-to-day services provided by an outsourced company. However, we have only presented one example of a facility.
So let’s explain more fully what a facility is. A great way to identify a facility is to look at whether it is a general service. Apart from being an outsourced service, of course.
Generally, services such as cleaning, security, as we talked about in the previous topic, and any kind of daily maintenance can be considered a facility.
It is important to understand that a facility is not linked to the company itself that is performing the service, since it is an outsourced company. We will explain this better in the next topic.
What is facilities management?
In a nutshell, facilities management is a way of managing services to bring more quality within the space and time available.
This is important precisely because the company is not linked to the ultimate goal of the company that is providing the service.
In this way, facilities management focuses only on providing the best possible service and not on the other activities that take place.
For example, in a condominium there are professionals who look after the security of the place, right? The condominium itself aims to hire these professionals to make the environment safer.
However, you need to understand that you have to do much more than hire professionals for this purpose. After all, there are automatic security mechanisms, security cameras and so on.
In this way, facilities management will focus on delivering the best service with the elements available.
So if a condominium is equipped with cameras, the professionals will use this resource, but if it’s not available, it won’t be a problem for them. In other words, the professionals are there to deliver the best service, regardless of resources.
What are facilities and utilities?
Now that you know what facilities are, we’ll tell you the difference between utilities. In short, utilities are companies in so-called essential sectors, such as energy and water providers.
The word facility is an English word that can be translated as ease. In this way, they are not necessarily essential services, but are intended to help a company achieve its goals.
What does the word Facility mean?
As we mentioned in the previous topic, the word facility can be translated as ease. According to Oxford Learner’s Dictionaries the word facility indicates buildings, services, equipment, etc. for a purpose.
In this way, one way of looking at the word facility is as an aid to something. In this case, services that help companies.
What does a facilities professional do?
The facilities professional follows what we said in previous topics. In other words, not the company’s objective itself, but delivering the best possible service with the resources available.
In this way, outsourced security does not focus on developing solutions for the company. For example, by sharing ideas and developing strategies.
A professional facility concentrates on its daily tasks. They will obviously vary according to their functions.
However, as we’ve already mentioned, one way of finding a professional facilitie is if they are carrying out a general service and are obviously outsourced.
In this way, a facilitie professional is usually involved in jobs that take care of security, cleaning and the day-to-day infrastructure of the company they have hired.
How does a facilities professional work?
We can say that the professional in this area aims to make everything work without having to be asked. After all, this means that your work is working very well. Of course, you can’t say that about an employee who nobody notices, because it’s not only prejudice, but it’s totally despicable to think like that.
The sense is that the employee does their job so well that it doesn’t even seem as if a floor, for example, has been dirty at some point or something is in disarray.
And many other jobs done by professionals, can you understand that?
In addition, as we said in the previous topic, a facilitie professional aims to deliver the best service based on resources.
That way, he’ll never focus on going beyond that. Which may seem strange to some readers, right?
However, remember that the facilitation professional is ultimately hired by the facilitation company and not by the company that is providing the service, so delivering the best work and being efficient and proactive is essential for the job.
What is a facilities company?
A facilities company is a company that has these professionals for one or more purposes.
For example, imagine that a company focuses on security. In this way, it hires professionals to work in security for other companies. In other words, it has an objective.
However, there are other companies that focus on several different objectives. In security and infrastructure, such as gardening.
In this way, the company provides services to other companies. Such as condominiums, hospitals and many others.
It is important to understand that a company focuses on delivering the best possible service with the resources of the company that has requested its services.
This is something we’re repeating because you have to understand that they are different companies and not partners.
What are shopping facilities?
As we mentioned earlier, this model usually has daily objectives in a company and often performs general services.
Shopping facilities are not necessarily different. After all, as we also mentioned in previous posts, there are companies that take care of the relationship between company and customer. This is the case with reception services, for example.
In this way, shopping facilities have almost the same characteristics. But the best way to understand something is with examples, isn’t it?
A great example that can explain shopping companies very well is in the area of air travel. In this case, the facilitie professional leads the company’s purchasing department in attracting customers.
Note that this does not deviate from the principles we have already established for companies. After all, these professionals will work with the aim of offering the best possible service with the company’s resources.
What are cleaning facilities?
Facilities cleaners are one of the most common professionals on the market. Every company needs a specialized daily cleaning service.
This way, they clean the environments according to the company’s resources. However, some companies specializing in cleaning have their own products and materials.
Unlike security guards, cleaning staff need these resources regardless of the company.
With this in mind, many cleaning companies offer this extra element to their customers. In very few cases do companies have the resources to really facilitate the process. For example, having technology that drains water.
Facilities company: Examples
As you’ve seen in previous topics, facilities can fit into many different niches, can’t they?
We’re not going to give several examples, but rather focus on the main ones. In other words, examples that are more common, which you can even find in companies close to where you live.
The main examples of companies are:
- Monitoring or security
- Maintenance (gardening, painting, etc.)
What services are offered in Facilities contracts?
You have to understand that this is an extremely difficult question to answer. After all, as we’ve already mentioned, the services can be as varied as possible.
However, we can talk about the most common services, such as those mentioned above. That way, you’ll have a basis in the most common examples.
The cleaning service varies according to the company’s needs. In other words, the larger the space and the greater the need to keep it clean, the more people are hired each day to work in the company.
In addition, cleaning services are based on managing the periodicity of cleaning and also the conservation of possible spaces.
Virtually all 24-hour concierge services in condominiums, for example, are provided by service companies.
In this way, it becomes one of the main services. Taking into account trained and charismatic professionals if the location requires it.
In the monitoring sector, many companies not only offer the most capable professionals for site security, but also remote security services.
In other words, alarms and security cameras. Obviously, it’s not every company and, as we said earlier, professionals need to work with the resources they have.
Maintenance is the broadest service in the provision of services. After all, if a company has something, it may need maintenance. As we mentioned in the previous topic, gardening, painting, elevator repair and other services fall under maintenance.
In addition, depending on the size of the facilitie company, it can offer a combination of services. In other words, maintenance together with the security service focused on condominiums.
What are the most popular facilities services?
The most popular facilities services are not necessarily the main ones mentioned in the previous two topics.
It’s important to understand that the main ones are the ones that get the most views. However, this doesn’t mean that there aren’t more requested services that take place and no one outside the company knows about.
Thus, the list of these most sought-after companies are:
- Electrical maintenance: There are companies where machines break down more often and professionals are needed around the clock. Mainly, professionals trained to understand certain machines
- Security: Security is one of the most requested services for the obvious reasons.
- Cleaning: Cleaning is one of the most sought-after services, given that certain companies necessarily need to control dirt in the environment. For example, deposits.
- Environmental maintenance: The maintenance of the environment can be painting or gardening as we talked about in previous topics, especially in companies where the visual aspect is very important
- Infrastructure repairs: A great example of infrastructure repair services is in the area of masonry, where small problems in the structure are easily organized, but there are always
What are the indicators for Facilities companies?
In this topic, we’ll talk about the main indicators for facilities companies. It is on the basis of these indicators that leaders can create a better team and see where there is more demand. The indicators are:
- Average use of inputs
- Average number of absences per month
- Amount invested compared to hours worked
- Index of completed tasks
- Average number of emergency calls
- Level of customer satisfaction
- Current operating costs
- Average number of calls and processes carried out
- Average time to perform a task
- Index of overdue calls
- Number of absent professionals
What are the advantages of Facilities?
In this penultimate topic, we’ll talk about the main advantages of hiring facilities companies. They are:
- Trained professionals
- Mastery of company rules
- Almost immediate absorption of the company culture
- Quality and speed
As you’ll see in the last topic, not everything is perfect, is it? So let’s take a look at the main disadvantages of facilities companies.
What are the disadvantages of Facilities?
Now that we’ve talked about the main advantages of hiring facilities companies, we need to talk about their disadvantages.
It’s important to understand that there are direct and indirect advantages and disadvantages. So let’s focus on the main disadvantages. They are:
- Lack of autonomy over staff facilities
- Dependence on third parties
- Natural turnover of professionals
- Difficulty in hiring the best companies